Swimming school

FACILITIES are in good condition but the layout for the changing rooms is poor if you have a baby and are the only adult with them. There are no baby changing tables with a security belt in the main changing rooms (there is a large bay of change mats opposite the pool) so there isn't a safe place to secure them from rolling off while you change yourself. This layout only works if you have 2 adults, so one cares for baby while the other can get dry and dressed.INSTRUCTORS are pretty good and lessons are fun but teaching methods can be a bit inconsistent across teachers. Not a big deal but just something to be aware of. However, particularly the younger ones are very inconsiderate when off duty. They often sit on the walls so their feet would be where the parents heads would be if you want to sit on the benches, and they block off this space often by spreading out (putting their legs up etc).RECEPTION STAFF are most of the time quite rude and hard to get hold of. I've phoned 7 different times and they've only picked up once. They almost never greet anyone when they come it, they've got their heads down looking at the computer screen and can be hard to get them to answer you. It really doesn't take much to look up for a second and say hello to people as they come in.BOOKINGS you only get 1 make up for sickness a month (as they'll curtly remind you is part of their t&C's with no compassion) so, particularly if you have a baby or very young child you may miss far more than that especially in winter so the price per lesson rockets up. Even without that fact they are one of the most expensive swimming lesson businesses which after the above mentioned negatives doesn't make it worth it.PARKING is not enough at peak times as the classes are not staggered so allow another 10mins or so to park somewhere else and walk.

Both my boys started when they were 1 and have gone all the way through the bumblebee program, we love it there and all the amazing teachers. Such a family, well run business that cares about the individual child succeeding.

Swim magic is a good place to host a birthday party. My kid and her friends had so much fun. They got to play with the bouncy castle in the swimming pool, swim in the pools. They can cater the foods and fun activities at the same time. No need to fuss about organizing a birthday party.

Awesome purpose built facility. After trying multiple swim schools we are so glad we found Jump Debbie & the team are clearly passionate about teach kids to swim & our kids loving going to swiming.

Awesome teaching team. Our daughter loves her swimming lessons and has really gone far in the 3 years she's been with JC including her confidence in deep water.

As a B2B client of Zoe & Michael I can confirm that they are a warm, professional couple who care about their staff and students. They follow best practice in terms of providing a fair and safe environment for all their stakeholders. They are an employer of choice in their industry, and a delight to do business with.

Love it workout swim sauna and relax in the therapy pool great facilities

Friendly and well trained team members. My boys love swimming at LDs.

Excellent! My son loves swimming here. Wanted weekly swimming lessons but was informed about a 1 week booster course also. This was amazing for his confidence. And I love how the price/time is a lot more reasonable compared to the others.

Couldn't take my kids to lessons over lockdown last year. Many weeks went by and assumed we'd get a reimbursement (even a small amount would have helped) as government was helping business owners out. Owner flatly refused and even guilt tripped by saying they continued to support their kids six or seven extra curricular activities. I explained that we were struggling financially and could only afford one extra curricular activity. I was offered complementary lessons the next term. Went to book next term and a substantial booking fee (that wasn't added last time) had suddenly appeared? Even though I was an existing customer. Realised I was having the mickey taken out of me, so I rebooked at a school in Papamoa. It was cheaper, the people are kinder and the kids are doing so much better now. I'm now out of pocket by a full term but it's worth it.