Aviation consultant

I recently travelled via Jetstar from Melbourne(AU) to Auckland(NZ). Swissport was responsible for the luggage. In Melbourne we had a delay of 1h because of something with the luggage. That's what we were told. I later arrived in Auckland without my bag. I got a call 3 days after arriving and I was told that my luggage will be delivered that day. That's the last I heard. There is no way of reaching Swissport via phone, email or anything really. The only thing you can do is call your airline ( in my case Jetstar ) or visit their office at the airport. But don't expect much the employees are clueless and shift blame the whole time - I don't know but my collegue might

The worst customer service I've ever received. My suitcase was missing for nearly 6 weeks until I got it back, which only happened when I went online and found the Corporate office email who were fantastic and sped the whole situation up. The employees in the office are more concerned with watching movies, vaping, swearing and not taking cases seriously. Unfortunately, their collective attitude is damaging Latam and SwissPorts reputation massively. I'm just adding to the laundry list of similar complaints.

Great people

Great Aviation Design service

Very good

Great Company , very professional

Excellent

Excellent five star service, the team went the extra mile and beyond, friendly and easy the deal with.Highly Recommend from me, thanks team.

Great service, good comms, and a solid safety culture.

Great flights