Baby swimming school

FACILITIES are in good condition but the layout for the changing rooms is poor if you have a baby and are the only adult with them. There are no baby changing tables with a security belt in the main changing rooms (there is a large bay of change mats opposite the pool) so there isn't a safe place to secure them from rolling off while you change yourself. This layout only works if you have 2 adults, so one cares for baby while the other can get dry and dressed.INSTRUCTORS are pretty good and lessons are fun but teaching methods can be a bit inconsistent across teachers. Not a big deal but just something to be aware of. However, particularly the younger ones are very inconsiderate when off duty. They often sit on the walls so their feet would be where the parents heads would be if you want to sit on the benches, and they block off this space often by spreading out (putting their legs up etc).RECEPTION STAFF are most of the time quite rude and hard to get hold of. I've phoned 7 different times and they've only picked up once. They almost never greet anyone when they come it, they've got their heads down looking at the computer screen and can be hard to get them to answer you. It really doesn't take much to look up for a second and say hello to people as they come in.BOOKINGS you only get 1 make up for sickness a month (as they'll curtly remind you is part of their t&C's with no compassion) so, particularly if you have a baby or very young child you may miss far more than that especially in winter so the price per lesson rockets up. Even without that fact they are one of the most expensive swimming lesson businesses which after the above mentioned negatives doesn't make it worth it.PARKING is not enough at peak times as the classes are not staggered so allow another 10mins or so to park somewhere else and walk.

Awesome purpose built facility. After trying multiple swim schools we are so glad we found Jump Debbie & the team are clearly passionate about teach kids to swim & our kids loving going to swiming.

Couldn't take my kids to lessons over lockdown last year. Many weeks went by and assumed we'd get a reimbursement (even a small amount would have helped) as government was helping business owners out. Owner flatly refused and even guilt tripped by saying they continued to support their kids six or seven extra curricular activities. I explained that we were struggling financially and could only afford one extra curricular activity. I was offered complementary lessons the next term. Went to book next term and a substantial booking fee (that wasn't added last time) had suddenly appeared? Even though I was an existing customer. Realised I was having the mickey taken out of me, so I rebooked at a school in Papamoa. It was cheaper, the people are kinder and the kids are doing so much better now. I'm now out of pocket by a full term but it's worth it.

My first child I moved around a few different swim schools. My second child I discovered Hilton Brown Albany and she did the toddler and then preschool lessons and had amazing teachers, who really go the extra mile every single class! I switched my first child over to Hilton Brown and they both swim in the school age kids. My older one’s technique has become much more polished and streamlined and my second child has carried on improving at an amazing rate with a beautiful technique, so I then signed up my third one into the toddler class too, the team are so friendly and helpful and it feels like a very personalised exeperienced.

Best swimming school in Auckland! All instructors are so nice and professional, especially James B! My son is extremely cautious in water and needs lots encouragement. We can see his big process with James’s professional and patient guidance. Definitely will highly recommend SwimTastic to all my friends!

Lovely teachers, lovely manager, warm welcome everything. Great to know your kids swimming progress from the app. Highly recommended

Absolutely fantastic place, one of the best pool in the Country, the tube slides are super fun and my girls are just amazed and they could not stop playing it, a must go place if you live in Queenstown

Swim teachers friendly, but don’t progress children enough. Both of my children learned more in 6 months at otumoetai pools than in 2 years at this place (only moved because pools warmer) Not worth the price at all. When I mentioned this to management, criticism was received very poorly. Therefore because of poor customer service and stagnant learning I will be withdrawing my support for this establishment.

Booked our son for his lessons - he was sick and we informed them about it. At the time they said it's OK and we won't be charged for it. Now all of a sudden - we've got two outstanding invoices due. After much deliberation they agreed to cancel one invoice. They refuse to believe that we did call them to inform about our son's sickness.The lady on the call was rude and very non empathatic about our son's sickness. He is 7 months old - show some compassions please.

Good instructors and environment for children learning to swim.